Refund policy

Purchases are processed by Paddle.com as Merchant of Record. Refund requests are handled by Paddle.

14-day refund period

You may request a full refund within 14 days of the purchase date, without having to provide a reason. The Paddle Refund Policy and mandatory rights under applicable law also apply.

How to submit a request

Through paddle.net or the link in your purchase receipt email.

For an access problem, you may also contact us through the form on the home page, using the purchase email address. Do not send card details or your personal key in the message.

Duration and continuation of access

Each purchase provides access valid for one year, without automatic renewal or a further charge. At the end of the year, the key ceases to be valid; continued access requires a new purchase with a new key.

After a refund

Upon confirmation of the refund or chargeback by Paddle, the corresponding personal access key is deactivated.

The amount of any refund is linked to the original transaction, not to a subsequent price change on the website. The outcome and processing time depend on Paddle and the payment provider; we do not provide an unconfirmed deadline for the credit to be received.